More than 4 million American women give birth annually.* Caring for expectant mothers and developing babies is the goal of the Mercy Maternity Support program. While pregnancy is not a disease, proper prenatal care can safeguard the health of expectant mothers and reduce a baby's risk for health problems. Our Registered Nurses answer questions, provide guidance and support, and suggest resources to promote a healthy pregnancy. They also help expectant mothers understand and follow advice from their physician.

Program Goals

  • Decrease the need for pregnant women to visit the emergency room or be admitted to the hospital prior to delivery.
  • Help women learn self-management skills to understand the normal changes that occur during pregnancy.
  • Decrease pregnancy, neonatal, and postpartum complications.
  • Increase timeliness of prenatal care and follow-up visits with physician after delivery.
  • Reduce avoidable costs related to care of mother and child.
  • Maximize the member's engagement and satisfaction with the program.

Program Interventions

  • Telephonic care management provided by specially trained RNs, with call frequency set to meet individual needs.
  • Access to Registered Nurses 24 hours a day, 7 days a week for support.
  • Encourage the member to keep physician appointments, follow care plans, and assist with coordination of care when multiple physicians are necessary.
  • Assess the member's knowledge of pregnancy and what to expect as it progresses.
  • Educational materials sent to the member based on personal needs.
  • Facilitation of enrollment in face-to face educational programs.
  • Screen for early signs of high-risk conditions or behaviors.
  • Establish a specialized action plan for high-risk members to prevent and manage symptoms.
  • Proactive goals set by member, with guidance and encouragement from the nurse.
  • Lifestyle coaching using "motivational interviewing" techniques to foster behavior change.
  • Facilitate enrollment and participation in pregnancy-related classes.
  • Facilitate involvement of family/support individuals in program activities.
  • Access to website for education and interactive tools.

* Tejada-Vera B, Sutton PD. Births, marriages, divorces, and deaths: Provisional data for March 2009. National vital statistics reports; vol 58, no 7. Hyattsville, MD: National Center for Health Statistics. 2009.