According to the National Diabetes Statistics Report, 2014

  • 29.1 million People or 9.3% of the US population have diabetes.
  • 21.0 million people are diagnosed
  • 8.1 million people are undiagnosed

Program Goals

  • Limit risk of future health problems due to complications of Diabetes.
  • Help members with Diabetes learn self-management skills to better respond to symptoms and know when to get help.
  • Achieve and maintain a healthy weight.
  • Decrease absenteeism and increase productive work time.
  • Increase medically appropriate testing.
  • Increase necessary office visits and decrease ER visits and inpatient hospital admissions related to diabetes.
  • Maximize the member's experience with the program and measure member satisfaction.

Program Interventions

  • Telephonic care management provided by specially trained Registered Nurses, with call frequency set to individual needs.
  • Access to a nurse 24 hours a day, 7 days a week for support in managing diabetes.
  • Encourage the member to keep physician appointments, follow their care plan, and assist with coordination of care when multiple physicians are necessary.
  • Assess the member's knowledge of diabetes, blood sugar monitoring, how their medications work, healthy eating and foot care.
  • Educational materials sent to the member based on their personal needs.
  • Facilitation of enrollment in face to-face educational programs when needed.
  • Establish an action plan for behaviors that maintain control of blood sugar and prevent
  • Proactive goals are set by the member, with guidance and encouragement from the nurse.
  • Lifestyle coaching using "motivational interviewing" techniques to foster behavior
  • Nutritional education, support of weight management and assistance in individualized meal planning.
  • Access to website for diabetes education and interactive tools.
  • Facilitate involvement of family/support individuals to maximize success in reaching goals.

* American Diabetes Association, e-mail from George J. Huntley, Chairman of the Board