The National Institute of Mental Health estimates that in the United States, 16 million adults had at least one major depressive episode in 2012. That's 6.9 percent of the population. According to the World Health Organization (WHO), 350 million people worldwide suffer from depression. It is a leading cause of disability.

Program Goals

  • Decrease the need for those with depression to visit the emergency room or be admitted to the hospital through better understanding of their disease
  • Help members learn self management skills to better manage symptoms and increase
    understanding of how medications work.
  • Improve compliance in keeping physician appointments.
  • Increase compliance with medications.
  • Maximize the member's experience with the program and measure member satisfaction.
  • Decrease absenteeism and increase productive work time.

Program Interventions

  • Telephonic care management provided by trained Registered Nurses, with call frequency set to individual needs.
  • Provide access to a nurse 24 hours a day, 7 days a week for depression support.
  • Encourage members to keep physician appointments, follow their care plan, and assist them with coordination of care when multiple physicians are necessary.
  • Establish an action plan for early recognition and management of worsening symptoms.
  • Assess the member's knowledge of depression and prescribed medications.
  • Educational materials sent to the member based on need.
  • Facilitation of enrollment in face to-face educational programs as needed
  • Encourage participation in depression support groups, community resources and employee assistance programs (EAP) when available.
  • Lifestyle coaching using "motivational interviewing" techniques to foster behavior change.
  • Facilitate involvement of family/support individuals to maximize success in reaching goals.
  • Access to website for education and interactive tools.